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Mon-Sun EST 7:30PM-5:00AM


1.Processing usually takes 1-4 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected. 

2.Shipping Costs and Methods: We offer free shipping for all orders.


FedEX FREE for all orders, no minimum 3~4 days
DHL FREE for all orders, no minimum 3~4 days
UPS FREE for all orders, no minimum 2~3 days


FedEX/DHL FREE for all orders, no minimum 3~4 days North America, Soutn America
FedEX/DHL FREE for all orders, no minimum 4~5 days Europe
FedEX/DHL FREE for all orders, no minimum 3~4 days Oceanica, Asia
FedEX/DHL FREE for all orders, no minimum 5~6 days African
FedEX/DHL FREE for all orders, no minimum 5~6 days Middle East

Please Note:

Total Delivery Time   =   Processing Time   +  Shipping Time

3. What is item processing time?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 1-4 business days; if you purchase any custom item, it takes 15-30 working days. however, it can also be affected by the item's stock status.

4. Important Notice:

1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected. 

2. Processing time: In order to guarantee the quality of our products, UUHair.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition. 

5. Custom Tax or Duty

Our items will be stamped as "Gift" or "Sample" to avoid you being charged a custom fee. Usually, your order will not be charged a custom fee from UUHair.com. In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Attention: if you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.

6. APO/FPO/DPO Shipping

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.